Next day delivery for orders placed before 1pm

Terms & Conditions

Terms & Conditions

1. About Us
This website is operated by SOMA STORE CO, 2 Westfield, Bradford on Avon, BA15 1PS, United Kingdom.
You can contact us at somasupps@proton.me.

2. Eligibility to Purchase
By placing an order, you confirm that you are legally capable of entering into binding contracts and that all information you provide is accurate and complete.

3. Our Products
We sell consumable products intended for personal use. Product descriptions are provided to the best of our knowledge. Packaging may vary.

4. Pricing and Payment
All prices include VAT (where applicable). We accept payment by credit/debit card, Apple Pay, and Google Pay. Payment must be received in full before dispatch.

5. Order Process and Contract
After placing an order, you will receive an email acknowledgment. Acceptance of your order occurs when we dispatch the products, forming a contract.

6. Delivery
Orders are shipped via Royal Mail within the UK only. Estimated delivery times are provided on the website but are not guaranteed.

7. Returns and Refunds
Unopened items may be returned within 14 days of delivery. Opened or used consumable products cannot be returned for health and safety reasons.

8. Liability
Nothing in these terms limits your statutory rights. To the extent permitted by law, our liability is limited to the value of your order.

9. Intellectual Property
All content, trademarks, and images on our website are owned by SOMA STORE CO and may not be reproduced without permission.

10. Governing Law
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Last updated: [DATE]

SOMA STORE CO Privacy Policy

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Data Controller
SOMA STORE CO
2 Westfield, Bradford on Avon, BA15 1PS
Email: somasupps@proton.me

2. Information We Collect

  • Contact details (name, address, email, phone)

  • Order details

  • Payment details (processed securely by our payment providers)

  • Marketing preferences (if you opt in)

3. How We Use Your Data

  • To process and deliver orders

  • To communicate with you about your order

  • To send marketing communications (with your consent)

  • To comply with legal obligations

4. Legal Basis
We process your data to fulfill contracts, comply with law, and (where you consent) send marketing.

5. Data Retention
We retain order data for 6 years for tax purposes. Marketing data is retained until you unsubscribe.

6. Sharing Your Data
We may share data with:

  • Payment processors

  • Delivery partners (Royal Mail)

  • Professional advisors where required by law

7. Your Rights
You have the right to access, rectify, or erase your data, restrict or object to processing, and the right to data portability. Contact us at somasupps@proton.me to exercise these rights.

8. Cookies
See our Cookies Policy for details.

9. Complaints
You may lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns.

Returns & Refunds Policy

Returns Policy

1. Unopened Items
You may return unopened products within 14 days of receipt. To arrange a return, contact somasupps@proton.me.

2. Exclusions
For health protection and hygiene reasons, opened or used consumable products cannot be returned.

3. Refunds
Once returned goods are inspected and accepted, we will issue a refund to your original payment method within 7 working days.

4. Return Costs
You are responsible for the cost of returning items unless the goods are faulty.

5. Faulty Items
If products are damaged or incorrect, please contact us within 48 hours with photos, and we will arrange a replacement or refund.

Shipping Policy

Shipping Information

1. Shipping Locations
We currently deliver within the United Kingdom only.

2. Delivery Times
Orders are dispatched within 1–2 working days. Royal Mail delivery typically takes 2–4 working days.

3. Shipping Costs
Shipping charges are calculated at checkout and displayed before payment.

4. Order Tracking
You will receive a dispatch confirmation email with tracking information where applicable.

5. Delays
While we aim for prompt delivery, delays may occur due to factors beyond our control. Please allow extra time during busy periods.

Cookies Policy

Cookies Policy

1. What Are Cookies?
Cookies are small text files stored on your device to help our website function and improve your experience.

2. Types of Cookies We Use

  • Essential cookies (e.g., shopping cart)

  • Analytical cookies (e.g., Google Analytics)

  • Preference cookies (remembering your settings)

3. Managing Cookies
You can disable cookies via your browser settings, but this may affect site functionality.

4. Consent
By using our site, you consent to our use of cookies in accordance with this policy.